Privacy Policy

DeLaney Auro Plumbing ("DeLaney Auro Plumbing," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through our website, emergencyauroraplumber.com, phone communications, email communications, service requests, and plumbing services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you. By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide when you contact us, request service, schedule an appointment, submit a website form, request an estimate, participate in a promotion, leave a review, or otherwise communicate with our team.

Personal Information May Include:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Appointment preferences
• Details about your plumbing issue or requested service
• Photos, videos, or documents you choose to provide
• Communications with our office, technicians, or customer-service team
• Payment and transaction information, where applicable
• Feedback, reviews, survey responses, or testimonials

Technical Information Automatically Collected:

We may also automatically collect limited technical information when you visit our website. This information may include:

• Internet Protocol (IP) address
• Browser type and device type
• Operating system
• Website pages viewed
• Referring website or search source
• Approximate geographic location based on IP address
• Date, time, and duration of website visits
• Interactions with website forms, buttons, and phone links
• Cookie identifiers and similar online identifiers

DeLaney Auro Plumbing may use personal information for legitimate business and service-related purposes, including to:

• Respond to service requests, questions, and estimate inquiries
• Schedule, confirm, reschedule, and manage appointments
• Dispatch technicians and provide plumbing services across our service areas
• Communicate regarding service updates, arrival windows, invoices, warranties, and follow-up work
• Process payments and maintain transaction records
• Provide customer support and resolve concerns
• Improve our website, services, operations, and customer experience
• Maintain security, prevent fraud, and protect our legal rights
• Comply with legal, tax, accounting, insurance, licensing, and regulatory obligations
• Send service reminders, special offers, or marketing communications when permitted by law

Our website may use cookies, pixels, analytics tools, call-tracking technology, and similar technologies to improve website functionality, understand visitor activity, measure marketing performance, and help customers contact us.

Cookies are small data files stored on your device when you visit a website. They may help us remember preferences, understand website use, and improve your browsing experience.

You can generally control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

If we use analytics, advertising, call-tracking, scheduling, payment-processing, or customer-management providers, those providers may collect or process limited information on our behalf according to their own privacy policies and contractual obligations.

DeLaney Auro Plumbing does not sell personal information for money. We may share personal information only when reasonably necessary to operate our business, provide services, comply with the law, or protect our rights.

We May Share Information With:

• Employees, technicians, and authorized representatives who need the information to provide services
• Service providers that support website hosting, email, customer communications, scheduling, payment processing, accounting, marketing, analytics, call tracking, and business operations
• Product manufacturers, suppliers, financing providers, warranty administrators, or subcontractors when necessary for requested services or authorized work
• Insurance providers, legal advisors, auditors, and professional consultants
• Government agencies, law-enforcement authorities, regulators, courts, or other parties when required by law or necessary to protect safety, rights, property, or legal interests
• A successor organization in connection with a merger, acquisition, sale, restructuring, or transfer of all or part of our business

We require service providers to use personal information only as needed to perform authorized services for us and in accordance with applicable privacy and security obligations.

Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of marketing emails or promotional communications
• Ask questions about how your information is collected, used, or shared
• Appeal a privacy-rights request decision, where applicable

To submit a privacy request, contact us using the information below. To protect your privacy and security, we may need to verify your identity before responding to a request.

We will respond to verified requests within the timeframe required by applicable law. Some information may be retained when necessary for legal compliance, tax and accounting records, warranty obligations, dispute resolution, fraud prevention, safety, or legitimate business operations.

You may opt out of promotional emails by clicking "unsubscribe" in the message or contacting us at delaneyauroplumbing@gmail.com.

To stop promotional text messages, reply STOP to the text message, if that option is available. Message and data rates may apply based on your mobile carrier plan.

Colorado residents may have privacy rights under applicable Colorado law. If you are a Colorado resident and wish to make a privacy-related request, contact DeLaney Auro Plumbing by phone or email.

DeLaney Auro Plumbing does not discriminate against customers for exercising applicable privacy rights. However, some personal information may be necessary to schedule appointments, dispatch technicians, process payments, complete plumbing work, or meet legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We Retain Personal Information to:

• Provide requested services
• Maintain service, payment, warranty, and customer records
• Meet legal, tax, licensing, accounting, or insurance obligations
• Resolve disputes and enforce agreements
• Maintain business operations and prevent fraud or misuse

Retention periods may vary depending on the type of information, service provided, legal requirements, and legitimate business needs.

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us so we can review and address the matter.

Our website may contain links to third-party websites, including social-media platforms, review sites, map services, financing providers, manufacturers, and other external resources.

DeLaney Auro Plumbing is not responsible for the privacy practices, content, security, availability, or policies of third-party websites. We encourage you to review the privacy policy of each third-party website before submitting personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, technology, legal obligations, or privacy requirements.

Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after the posting of an updated Privacy Policy means that you acknowledge the revised policy.

If you have questions about this Privacy Policy, want to update your information, wish to opt out of marketing communications, or want to submit a privacy request, please contact us.